How can we help?
The Observatory is built by an independent developer. If you have a question or ran into an issue, reach out — I read every message.
Send us an email
For bug reports, feedback, or account questions — email is the fastest way to reach us. We'll respond within 48 hours.
Send emailsoporte@the-observatory-daily-word.com
Frequently asked questions
How do I delete my account?
Go to Settings → Account → Delete account. This permanently removes your profile, word history, and all personal data from our servers.
I lost my streak — can it be recovered?
Streaks can be rescued using Orbit Crystals before they expire. Once a streak is fully broken and confirmed, it cannot be manually restored. Orbit Crystals can be purchased in the Orbit shop.
Why do I see the same word in two languages?
The app delivers the same word globally, but with independent definitions, examples, and challenges in English and Spanish. You can switch your language at any time in Settings.
My points or progress aren't showing correctly.
Points sync in the background. If something looks off, close and reopen the app while connected to the internet. If the issue persists, email us with a screenshot.
Can I use the app offline?
Today's word is cached after the first load, so you can read it offline. Earning points, completing challenges, and syncing history require an internet connection.
How do I cancel or manage notifications?
Go to Settings → Notifications. You can disable them entirely or change the daily reminder time. You can also manage permissions in your device's system settings.